Contact / FAQ

Browse our most common questions and fill out your question below for a response from our staff

FAQ

In order to set up permissions to your Amazon account, you will need to hover over ‘Settings’ in the top right of your back office and then click on ‘User Permissions’. There you will be prompted to enter the e-mail that we will be provided to you. Then you will need to edit the permissions. We need ‘View and Edit’ permissions for the section that says ‘View and Manage FBA Inventory/Shipments’. *If you would like for us to list your items in Amazon and create your shipping plans we will also need ‘View and Edit’ permissions for the section that says ‘Add Products’.

Your inventory sheet will be shared with you when you begin working with us. Your items will be listed here with any necessary information such as product name, quantity and any other information available. When your items are received and checked in we will update the sheet with the received quantity and date as well as any notes about any damaged items that may be present.

When you receive your invoice you can simply click Pay Now and use a credit card, bank transfer or PayPal to submit payment.

Yes our warehouse is equipped with a loading dock to receive and ship pallets.

We utilize and shipping and task queue so whenever you are ready to do a shipment into Amazon, to your customer or a return you just need to submit the request to us via email and we will get you added to the queue. This also applies if you have any additional request such as photos, measurements, etc.

Yes we work with all sellers from beginners to seasoned sellers. We will do what we can to help you learn and grow in order to be successful as an eCommerce seller.

Our standard turn around time is 1-3 business days once we have everything that is needed. This time can vary depending on the number of units and complexity of your items. This time does not start until a shipment or other request is made and you have been added to our queue.

No all of our clients have separate inventory sheets and communications which are secured. We strictly prohibit the transfer of information from client to client

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